Terms of Use - Aleph India

1. Introduction and Acceptance

1.1 These Terms of Use ("Terms") govern your use of the website alephindia.in and its related portals (Client Login, CRM and Payment page) (together, the "Website"), and the services offered by Aleph Accreditation & Testing Centre (P) Ltd. (CIN: U29268DL2019PTC352221) ("Aleph INDIA^®", the "Company", "we", "us" or "our").
1.2 The domain name www.alephindia.in & Trademark: Aleph INDIA, is owned and operated by Aleph Accreditation & Testing Centre (P) Ltd., a private limited company ("company"), incorporated under the provisions of the Companies Act, 2013, which expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.
1.3 By using the Website or engaging our Services, you agree to these Terms and to our Privacy Policy.
1.4 You must be at least 18 years old and legally able to enter into a binding contract to use our Services.
1.5 Where you have signed a proposal, quotation, work order or contract with us, its terms prevail over these Terms to the extent of any conflict.
1.6 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature.

2. Definitions

In these Terms:

(a) "Client" means any person or organisation that engages the Company for Services, including through a proposal, quotation, work order or contract.
(b) "Services" means the regulatory certification, registration, licensing, inspection, audit, testing-coordination, training and related advisory services offered by the Company, as described on the Website.
(c) "Client Portal" means the Client Login and any other password-protected area of the Website.
(d) "User", "Viewer" or "you" means any person who accesses the Website, whether registered or not, and includes a Client.
(e) "Consultant" means any expert, advisor or professional engaged by the Company to help deliver the Services.
(f) "Intellectual Property Rights" means copyright, trademarks, trade names, designs, patents and all similar rights, whether registered or not.

3. Our Services

3.1 The Company assists Clients in obtaining Indian and international product certifications, registrations and licences, and provides inspection, audit, testing-coordination, training and related advisory services.
3.2 The Company is a private organisation. It is not a government body and is not part of, or affiliated with any regulator.
3.3 Decisions on applications, licences and certificates, and their timelines, rest with the relevant authority. We do not guarantee that any application will be approved, or approved within a particular time.
3.4 We do not provide legal advice and are not a law firm.

4. Acceptable Use

4.1 You must use the Website and the Services only for lawful purposes and in line with these Terms.
4.2 When using the Website or uploading documents to the Client Portal/Shared by email, you must not upload or share any content that:
- (a) is unlawful, obscene, defamatory, hateful or discriminatory;
- (b) harms or endangers a child;
- (c) contains another person's personal data, signature, images or financial details without their consent;
- (d) harasses, threatens or invades the privacy of any person;
- (e) infringes anyone's Intellectual Property Rights; or
- (f) contains viruses or other malicious code.
4.3 You are responsible for keeping your Client Portal login details confidential and for all activity under your account.
4.4 We may monitor use of the Website to ensure compliance with these Terms. If you breach this clause, we may remove the content, suspend or close the account concerned, and report the matter to the appropriate authorities.

5. Intellectual Property

5.1 All content on the Website – text, graphics, logos, the Aleph INDIA^® name and mark, videos and downloadable documents – belongs to the Company or its licensors. You may view and print it for your own internal use. You may not copy, republish or use it commercially without our written permission.
5.2 Documents you provide remain yours. You allow us to use them only to deliver the Services, as set out in our Privacy Policy.
5.3 Reports, certificates and other deliverables we issue may be used only for the purpose for which they were issued. They must not be altered and may be reproduced only in full.

6. Fees and Payment

6.1 Fees are as stated in our proposal, quotation or invoice.
6.2 Government fees, testing laboratory charges, courier and travel costs are charged at actuals or as stated in the proposal, in addition to our professional fees.
6.3 Overseas Clients pay in the currency stated on the invoice. All bank and remittance charges are borne by the Client.
6.4 Make payments only to the Company bank account stated on our official invoice, or through the Payment page. on the Website. We are not responsible for payments made to any other account or person. If you receive a request to pay into a different account, confirm it with us by email to [email protected] before paying.
6.5 Work begins once payment is received as agreed in the proposal.

7. Cancellation and Refund

7.1 To cancel a Service, email [email protected] quoting your proposal or invoice number.
7.2 Government fees, testing laboratory charges, Advance Service Fees and other amounts already paid to third parties on your behalf are non-refundable.
7.3 Professional fees for work already completed are non-refundable.
7.5 In exceptional circumstances, we will work with you to reach a fair and mutually acceptable solution.

8. Disclaimers

8.1 Information on the Website, Services including QCO/WTO orders, notification and implementation dates, fees and process descriptions, is for general guidance only and may change without notice. Please confirm the current position with the official notification or with our team before acting on it.
8.2 Views expressed in blogs, articles, webinars and videos are those of the author or speaker and do not necessarily reflect the Company's position.
8.3 The Website may link to government and third-party websites. We are not responsible for their content or availability.
8.4 We try to keep the Website accurate and available, but we do not guarantee that it will be uninterrupted or error-free.
8.5 The website does not promote or encourage any illegal activities. The company in order to provide the best and the latest information to its users may engage experts of the domain to provide the thoughts, opinions, views or comments. The thoughts, opinions, views expressed in the media or comments in this website are solely the opinions of those who made it and do not necessarily reflect or represent the views and opinions held by the website or the company (Aleph INDIA).

9. Limitation of Liability

9.1 The Company is not liable for any indirect, incidental, special or consequential loss, including loss of profit, business or market access.
9.2 The Company's total liability arising out of any Service is limited to the professional fees paid by you for that Service.
9.3 The Company is not responsible for delays or failures caused by events beyond its reasonable control, including changes in regulation, actions or delays of authorities, delays at testing laboratories, and failures of internet or communication networks.
9.4 Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud.

10. Indemnity

10.1 You agree to indemnify the Company against any loss, penalty or claim arising from false, incomplete or misleading information or documents you provide, or from your breach of these Terms.

11. Complaints and Review of Work

11.1 If you are not satisfied with our work, write to us through the Feedback & Concerns page or at [email protected] within [30] days of delivery.
11.2 A team not involved in the original work will review the complaint and reply in writing within [30] days, stating the outcome and any corrective action.

12. Termination

12.1 You may stop using the Website at any time. Termination of a Service engaged under a proposal or contract is governed by that document and by clause 7.
12.2 We may suspend or terminate your access to the Website or the Client Portal if: (a) you breach these Terms; (b) we are required to do so by law; or (c) it is agreed in your proposal or contract.
12.3 Clauses that by their nature should continue after termination – including intellectual property, fees owed, limitation of liability, indemnity and dispute resolution – continue to apply.
12.4 On termination, we may close your Client Portal account. We will keep or delete your information as set out in our Privacy Policy.

13. Electronic Communication

Your use of the website is conducted electronically and you agree that the company may communicate with you electronically for all aspects of your use of the website, including sending you electronic notices. Delivery of electronic notices is not infallible, so you agree to contact the company if you need information about the website. You agree to keep all records relating to your use of the website and to print or make an electronic copy of this agreement and any disclosures provided on the site. Except as prohibited by law, you waive any law requiring different communication methods in connection with your use of this website Aleph INDIA, the company reserves the right, at its sole discretion, to deliver notices and disclosures by other means such as postal mail.

14. Governing Law and Dispute Resolution

14.1 This agreement constitutes the entire understanding of the parties, and is agreed to be entered into within the jurisdiction of New Delhi, India and shall be governed by and shall be construed in accordance with the laws of the Republic of India, without giving effect to any choice of law rules or principles.
14.2 Any dispute with the company shall be subject to the exclusive jurisdiction of the appropriate courts situated at New Delhi, India. No party shall object to any litigation to a court within the jurisdiction of New Delhi, India.
14.3 Any dispute, controversy or claim arising out of, or relating to these terms of use, including claims seeking redressal or assertion of rights under applicable laws shall be resolved and finally settled by arbitration proceedings, which shall be conducted in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996, as may be amended from time to time or its re-enactment (the “Arbitration Act”). The arbitration proceedings shall be presided by a sole arbitrator, who shall be appointed by the mutual consent of the parties, as the case may be. The venue and seat for arbitration proceedings shall be at New Delhi, India. The arbitration proceedings shall be conducted in English language.

15. General

15.1 Severability: If any provision is held invalid, the remaining provisions continue in force.
15.2 No waiver: A delay in enforcing any right is not a waiver of that right.
15.3 Assignment: You may not transfer your rights under these Terms without our written consent.
15.4 Entire agreement: These Terms, the Privacy Policy and any signed proposal or contract form the entire agreement between you and the Company.

16. Changes to these Terms

16.1 We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date, and significant changes will be notified by email or a notice on the Website. Your continued use of the Website after that date means you accept the updated Terms.

17. Contact Us

For questions about these Terms, contact:

Aleph Accreditation & Testing Centre (P) Ltd.
A-166, F/F KR Bose Marg, Pratap Nagar, Mayur Vihar Phase - 1, New Delhi – 110091 (INDIA)
Email: [email protected] | Phone: +91-9990136656

For complaints about personal data, contact the Grievance Officer named in our Privacy Policy.